PRIVACY POLICY

Effective Date: [Insert Date]

This Privacy Policy describes how Sowjanya Silks Pvt. Ltd. ("Company", "we", "us", "our") collects, uses, stores, and protects your personal information when you access or use www.sowjanyasilks.com (“Website”) or interact with our services.

By using the Website, you consent to the collection and use of information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Personal Information

• Full Name, Email Address, Phone Number
• Shipping Address, Billing Address, PIN Code

1.2 Transaction Information

• Order details, Payment method, Purchase history
• Refund and exchange information

Note: We do not store card or payment details.

1.3 Technical Information

• IP address, Browser type, Device information
• Website usage data, Cookies and analytics data

2. HOW WE USE YOUR INFORMATION

• Process and fulfil orders
• Provide customer support and order updates
• Improve website functionality and prevent fraud
• Send promotional communications (where permitted)

3. COMMUNICATION CONSENT

By providing contact info, you consent to receive order updates, shipping notifications, and promotional messages via WhatsApp/SMS/Email. You may opt out anytime.

4. SHARING OF INFORMATION

We share info with service providers (Payment gateways, Shipping partners) and as required by law for fraud investigation or court orders.

5. DATA SECURITY

We use SSL encryption and secure servers to protect your info. However, no internet transmission is 100% secure.

6. COOKIES

We use cookies to:

• Improve website performance
• Remember preferences
• Analyze traffic
• Enhance user experience

You may disable cookies through your browser settings; however, some features may not function properly.

7. DATA RETENTION

We retain personal information as long as necessary for order fulfilment, legal compliance, and dispute resolution. Anonymized data may be kept for analytics.

8. THIRD-PARTY LINKS

Our Website may contain links to external sites. We are not responsible for their privacy practices; users should review their respective policies.

9. CHILDREN'S PRIVACY

Our Website is not intended for individuals under 18 years of age. We do not knowingly collect info from minors.

10. USER RIGHTS

You may request access to, correction of, or deletion of your personal data by contacting us.

12. GRIEVANCE OFFICER

13. CONTACT INFORMATION

Sowjanya Silks Pvt. Ltd.
260-E, Sai Baba Temple Street
Kelambakkam, Chengalpattu District – 603103